Privacy policy

This Privacy Policy outlines how PRISA ENTERPRISES (the “Company,” “we,” or “our”) collects, uses, and discloses Personal Information when you visit or make a purchase from our website, prisaenterprises.com (the “Site”).

1. Collecting Personal Information

We collect certain Personal Information from you to improve our services and provide you with a seamless shopping experience. Personal Information refers to data that can be used to identify you individually.

A. Device Information

  • Examples of Information Collected: Version of web browser, IP address, time zone, cookie details, the pages you view, search terms, and how you engage with the Site.
  • Purpose of Collection: To load the Site properly, improve its performance, and perform analytics to understand usage.
  • Source of Collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with service providers as required for data analysis and optimization.

B. Order Information

  • Examples of Information Collected: Name, billing address, shipping address, payment details (such as credit card information), email, and phone number.
  • Purpose of Collection: To process orders, complete transactions, communicate order status, detect and prevent fraud, and provide customer service.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purposes: Shared with our payment processors, shipping providers, and customer service vendors.

C. Customer Support Information

  • Examples of Information Collected: Communication details, order history, and any additional information provided when you contact our support team.
  • Purpose of Collection: To offer assistance and resolve customer service inquiries.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purposes: Shared with support service providers, if applicable.

2. Legal Basis for Collection and Use of Information

We collect and process your Personal Information for the following reasons:

  • With your consent.
  • To fulfill contracts, such as processing your order and delivering products.
  • To comply with legal obligations, such as maintaining records for tax purposes.
  • To protect your vital interests or that of another person.
  • For legitimate business purposes, such as enhancing user experience, detecting fraud, and ensuring network and information security.

3. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to delete your data, please contact us using the information below.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about your browsing behavior. These technologies help us customize and improve your experience on our Site.

  • Types of Cookies Used:
    • Essential Cookies: Necessary for the functioning of the Site.
    • Performance Cookies: Used for analytics and to enhance Site performance.
    • Marketing Cookies: To show relevant ads based on your browsing activity.
  • Managing Cookies: You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact your browsing experience.

5. Sharing Your Information

We may share your Personal Information with:

  • Payment Processors: To handle secure transactions.
  • Shipping Partners: To ensure timely delivery of orders.
  • Compliance Purposes: As required by law or to enforce our terms and conditions.
  • Marketing Partners: With your consent, to share information about our products and promotions.

6. Third-Party Services

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

7. Data Security

We implement robust security measures to protect your Personal Information from unauthorized access, alteration, or disclosure. Despite these precautions, we cannot guarantee complete security of your data.

8. Minors

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If you believe your child has provided Personal Information, please contact us to remove this data.

9. Your Rights

In accordance with Indian data protection laws, you have the right to:

  • Access the Personal Information we hold about you.
  • Request corrections or updates to your information.
  • Withdraw your consent for data processing.
  • Request deletion of your Personal Information, subject to legal requirements.

To exercise these rights, please contact us using the details below.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at:

  • Email: sales@prisaenterprises.com
  • Mail: PRISA ENTERPRISES, Office No 210-211, A-115 Vakil Chamber, Shakarpur, Delhi 110092

Last Updated: 06-11-2024